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FAQ
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Frequently Asked Questions
If I order today, when can I receive my order? And what is your shipping fee?
You will receive your order within 2-4 working days.Singapore: Shipping is $3.90, or FREE for orders over $40.
What age are the products suitable for?
Puffs: We recommend our puffs for babies 6 months and up, or once your baby is comfortable eating solids. For younger babies that just started solids, we suggest to mix our puffs with milk to make it softer! Our puffs are also suitable for toddlers and kids!
Fruit Puree: We recommend this for babies 6 months+, once they have started solids or show signs of being ready. If they are between 4-6 months but have started showing signs of being ready for solids (i.e. sitting upright, good head & neck control), you may consider giving it a try.
Teether: We recommend our sticks for toddlers 6month and above. For younger ones, you may consider trying if they are comfortable chewing. Our sticks are also loved by older kids!
What are germinated rice products?
Germinated rice maintains 95% of nutrition of rice while the white rice only keep 5% of the nutrition
Are there any allergens? (nuts, eggs, dairy, gluten etc)
Puffs & Cereals: We do not use ingredients like nuts, soy, dairy or eggs in our products. But it is made in a factory that uses milk and eggs for other products. The line is cleaned before producing our products.
Fruity & Veggie Sticks: May contain gluten or soy
How do I redeem my rewards/free pack?
Please refer to this guide here. Should you face any further issues, feel free to reach us on chat or email at hello@hltone.co
How can brands collaborate with you?
We are open to collaborations with like-minded brands across relevant categories. Please drop us a message on our “contact” page or email us at hello@hltone.co and we’ll get back ASAP!